Refund policy
Return & Refund Policy
Returns
We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 14 days of receiving your item.
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- Items must be returned in original packaging
- Proof of purchase or order confirmation is required
Certain items are non-returnable, including:
- Final sale items
- Gift cards
- Personalized or custom-made products
- Opened health, wellness, or personal care items where prohibited by law
Damaged or Incorrect Orders
Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos of:
- The item
- The packaging
- The shipping label
We will review the issue and provide a replacement, exchange, or refund if approved.
Refunds
Once your return is received and inspected, we will notify you regarding approval of your refund.
If approved:
- Refunds are issued to the original payment method
- Processing times may vary depending on your bank or payment provider
- Original shipping charges are non-refundable unless the error was ours
Return Shipping
Customers are responsible for return shipping costs unless:
- The item was damaged
- The wrong item was shipped
- The product was defective
We recommend using a trackable shipping service.
Exchanges
We replace items only if they are defective, damaged, or incorrect. If you need an exchange, contact us at:
Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:
- Opened supplements
- Consumable wellness products
- Personal care items
- Clearance or final sale products
Order Cancellations
Orders may be canceled within 12 hours of purchase. After processing or shipment, cancellations may no longer be possible.
Contact Us
If you have questions regarding returns or refunds, contact us at: